1、WHERE IS THE STORE BASED?
UNbeaten is a US brand, aims to offering healthy products to people. Our factory is located in Guangzhou, China. Most orders are shipped within 3-10 days after your order placed
All orders have tracking number.
2、WHAT IS THE STORE'S RETURN AND EXCHANGE POLICY?
We will ship a new item FOR FREE if there are some quality problem.
You could return and exchange as long as you bear the international shipping if you just don't like it :)
We are happy to exchange for you, NO QUESTION ASKED.
Money shall be partially refunded if the customer accepts items with tiny issues.
3、DO WE ACCEPT ORDERS PLACED OUTSIDE US?
We surely do! We ship Worldwide and Free Shipping for orders some times with tracking number sent.
4、HOW LONG WILL IT TAKE TO RECEIVE YOUR ORDER?
We choose Fast Airmail for faster shipment to our customers from US/AU/CA/UK .
Once you placed the order it will takes 3-5 days (peak season 5-10 days) to process the order.
We ship orders via E-packet which is super fast about 10-15 days delivery time.
Once shipped, most orders arrive within 15 to 45 business days, but still depending on the efficiency of your local postal service.
If you need Express shipment, welcome to contact us for more details. We have discounts from DHL/UPS/EMS/Dpex/European Express and many other kinds of couriers, feel free to ask!
5、WHAT SHIPMENT METHOD DO WE USE FOR SHIPPING?
Most orders to European Countries are shipped via European airmail ( 7-20 days)
US/CA/AU/UK/DE/FR /SE 7-15 days delivery, with tracking number.
Asian Countries we ship via special Line Delivery in 4-7 day.Brazil and other countries should be up to 20-60 days, depending on your country customs.
If you make a big order, we may ship via Express. We try our best to give you a great shopping experience with us :) We value our customer the MOST!
6、HOW DO YOU PAY?
You can pay via paypal or credit card on our marketplace.
7、WILL YOU HIT CUSTOM TAXES IF PURCHASING FROM US?
Sorry we are not able to control it. Normally, only 0.03% package got taxes hit out of 10000 packages . We will help you provide needed paper work to get packages released soon.
8、WILL WE MARK THE PRICE DOWN WHEN SHIPPING OUT THE ORDER?
Yes, we usually ship them as gift or at lower value.
9、WHAT IF YOU DON'T GET YOUR PARCEL ?
If you do not get your parcel within 60 days (peak season like Hollween and Christmas might have more delay) , we will refund you fully money. 100% guaranteed.
10、DO WE ACCEPT SPONSORS?
We do, but please try our affiliate programs first and if you bring lots of visit, we will not only upgrade your sales commission but also send you free stuff to review!
11、DO WE TAKE WESTERN UNION, BANK TRANSFER AS MONEY METHOD WHEN YOU DON'T HAVE A PAYPAL?
Yes, we do! Drop us a message via online chat and we will let you know how to do
12、DO WE TAKE CREDIT CARD？
Yes we do, when you check out you will see information for credit card/debit cards
13、DO WE HAVE OTHER STORE?
Not yet. This one is the only one currently. We may consider a second one in the near future
14、DO WE DO WHOLESALE/DROP SHIPPING?
Yes, we do, starting from 50pcs for each item. We do bank transfer and offer Free Shipping, Great quality items! Please email yourfriends at unbeatengroup.com for further business cooperation! We are looking for local country dealers and we can send customer to your local store as well! Drop Shipping also available.
15、HOW DO YOU PAY FOR THE ORDER? IS IT SECURE?
We have Paypal and Stripe (Credit/Debit Cards) for you, two of the most trusted online payment solutions on the web. Because of this, UNbeaten has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club.